FAQ

Yes, this can be done from the dash cam settings by going to Settings > System > Parking Mode Timer.

“For Parking Mode to work, you need to check the following:

– your dash cam must be either hardwired, connected to an external battery pack or powered by an OBDII Power Table (Parking Mode does not work when using a Cigar Jack Cable)
– Parking Mode must be turned on in the dash cam Settings (Settings > Event > Parking Recording ON)

If you checked all of the above but Parking Mode is still not working, please contact your IROAD dash cam installer/distributor, since the installation might have been done incorrectly.”

“There are several options to power your dash cam:

1. Hardwiring: the dash cam gets powered directly by the vehicle battery through the fuse box (the Low Battery Protection Mode protects the vehicle battery from completely discharging) – Parking Mode Supported

2. OBDII Power Cable: connects to the vehicle’s OBDII port – Parking Mode Supported

3. Cigar Jack Cable: plugs into the cigar port of the vehicle – Parking Mode NOT Supported

4. External Battery Pack: provides longer Parking Mode recording – Parking Mode Supported”

“The amount of footage saved on the SD card before being overwritten will depend and differ according to the storage capacity of the SD card, but also to the dash cam model used and the recording settings (whether Parking Mode is ON or Event detection is ON/OFF etc.). Please check the Storage Time on the product page of each dash cam model for more accurate estimates.

E.g. An X11 2K Front-Rear dash cam will hold on a 32GB SD card approximately 9h of recording when the recordings are 50% Driving & 50% Parking Recording (Time-lapse + Event Detection ON).”

This depends on the capacity and the status of the vehicle battery. IROAD dash cams are equipped with a vehicle battery protection system (LBP) which automatically shuts down the dash cam when it detects that the vehicle battery voltage has gone below a certain level (which can be set by the user).

However, an older or lower capacity battery might drop below that voltage level faster that others, reducing the Parking Mode recording time. This time is generally a few hours, but it can be extended to up to 1-2 days by using an IROAD PowerpackPro external battery pack.

Yes, it does, when used with a GPS antenna. Some IROAD dash cam models come with a built-in GPS antenna, others require an external GPS antenna connection (optional purchase).

“IROAD dash cams without built-in GPS require an external GPS antenna to grab GPS signal.
GPS signal can be lost when in underground parking lots, in a tunnel or in remote areas.

If you have an external GPS antenna, please check that the antenna is properly plugged into the front unit of the dash camera.”

Remove the SD card from the dash cam and check if the dash cam still restarts without the SD card inside of it.

If it does not, please try replacing the SD card. If it still restarts even without the SD card, please contact your local IROAD branch/seller or send us an e-mail at overseas@iroad.kr

Connect to the dash am through the mobile app and tap on the “Factory reset” button in the Settings menu.
Change the Audio recording settings in the Sound Settings menu of the dash cam, either through the mobile app or the PC Viewer.

Press the dash cam’s Power Button for 1.5s untl you hear “Wi-Fi is OFF”. Press again for 1.5s to turn it back on.

IROAD dash cameras need a GPS connection to record and provide speed and location data. Models without built-in GPS require an external GPS antenna to grab GPS signal. If you have an external GPS antenna, please check that the antenna is properly plugged into the front unit of the dash camera.
Yes, you will have no problem using an IROAD dash camera on your EV.
Remote Live View, remote footage playback and all other types of remote functions require that the dash cam is compatible with and connected to IROAD Cloud. If your dash cam model is not Cloud compatible, then you cannot connect to the dash cam remotely.
IROAD offers a 1 year warranty on all dash cameras and 6 months on cables, SD cards and other accessories.
Warranty terms might slightly differ by country or store. Please check the warranty terms with your local IROAD store.

All products purchased through the IROAD Global Shop can get after-service/repairs at the Korean HQ in Seoul. If the product is still under warranty, the repairs will be done for free. If not, a repairing fee will be incurred, depending on the type of repairs made and the product parts that need replacement.


The delivery fee of the faulty unit to the Korean HQ in Seoul will be covered by the customer, regardless of the product’s warranty status.

Please contact the official IROAD branch or distributor in your country to inquire about any trade-in programs or promotions.
No, customers do not need to register the warranty. The warranty period will automatically start on the day of the purchase.

Please inquire with the store/distributor where you purchased your IROAD about the possibility of extending the warranty period.

We recommend mounting the dash cam in a spot on the windshield that will not affect your vision while driving.Usually the recommended spot is either behind the rear-view mirror or to the mirror’s left/right.

Slide the dash cam to the side to easily remove it from its mount. For X5/X6 models, remove the front camera from the plastic hold or unscrew the mount screw.
We recommend opting for a professional installation if not familiar with cars and dash camera installation methods.

Please refer to the video tutorial on our IROAD YouTube channel here:

Dash cam wires are usually hidden behind A-liners and the weather proofing on the car doors, as well as behind the roof panel. We suggest watching youtube video tutorials, but recommend opting for a professional installation if not familiar with cars and dash cameras.

“Please refer to the video tutorial on our IROAD YouTube channel here:

We recommend opting for a professional installation if not familiar with cars and dash camera battery pack installation methods.

“Please refer to the video tutorial on our IROAD YouTube channel here:

X10/X11:

FX1/FX2:

Please contact your local IROAD branch/seller/distributor for IROAD product accessories. If there is no local IROAD seller, you can purchase directly from the IROAD Global Shop website here:
https://iroad.kr/global-market/

High-endurance SD cards of minimum class 10 can be used with dash cameras, but recommend using genuine IROAD SD cards with IROAD dash cameras.

Please replace the SD card. If you hear the same voice message even after replacing the SD card, please contact your local IROAD service center or reach out to us at overseas@iroad.kr

Please remove the SD card from the dash camera and insert it into your PC (using an SD card reader adaptor if needed). Back-up any important files, then right-click on the SD card drive in the Windows File Explorer. Click on “Format”.
Please chech the specfications table of your dash cam model available in the user mannual or on the product page on IROAD’s website.

Please contact us at overseas@iroad.kr to check for product availability.

No, the cigar jack power cable is not included for neither dash cams, not battery packs. You can purchase the cigar jack cable separately.

Please check the user manual of your dash cam or the product page on our website to see which app your dash cam is compatible with.

IROAD DASH CAM (green/black icon): FX2PRO, TX series, NX series
IROAD X View (X symbol in blue/black icon): FX series, QX series
IROAD Smart View (red icon): all others

“Please make sure to turn ON Location in your smartphone settings. Please follow the step-by-step video turorial below and, if you still have trouble connecting, please reacg out to us at overseas@iroad.kr

Watch the video tutorial corresponding to your IROAD mobile app:

Watching YouTube videos

“Please make sure to turn ON Location in your smartphone settings. Please follow the step-by-step video turorial below and, if you still have trouble connecting, please reacg out to us at overseas@iroad.kr

Watch the video tutorial corresponding to your IROAD mobile app:

Watching YouTube videos

The app language follows the smartphone language settings. If the app stays in English regardless of the phone language, then it means your language is not supported for the IROAD app.
Please check that your PC specs are compatible with the PC Viewer program. PC viewer only works on Windows 64bit version (32bit not supported).
Please check that your Mac OS version is compatible with the PC Viewer program.
We can assure you there is no malware in the PC Viewer. When installing the PC Viewer, please click on “Run anyway” to proceed with the installation.
The Wi-Fi password cannot be changed. It is always ‘qwertyuiop’.

This is normal, as the smartphone cannot connect to a Wi-Fi with an internet connection while being connected to the dash cam’s Wi-Fi.
Please disconnect from the dash cam to connect to the internet again.

Unfortunately, the video zoom in function is not available in the Mac Player.

This may be caused by the fact that the smartphone prioritizes Wi-Fis with an internet connection over the dash cam Wi-Fi.
Please try to connect to the dash cam when farther away from the Home/Office Wi-Fi.

Please turn OFF LTE mobile data then retry to connect to the dash cam in the app.

When connecting to your dash cam through the mobile app, a pop-up will inform you if a new firmware version is available.
Please tap the “Update” button to allow the firmware update to proceed automatically through the app. Wait for the dash cam to complete the firmware update.
Do not power off or press on any buttons on the dash cam until you hear “Start recording”

“The Speed Cam database needs to be updated manually. You can download the latest Speed Cam database file for your country from our website here, under the FX2PRO – Speed Cam Data section:

https://iroad.kr/support/download/#qxfxseries

Follow these steps to install the Speed Cam file into the dash cam:

1. Insert dash cam’s SD card into the PC.
2. Unzip the downloaded Country DB file.
3. Drag & drop or Copy the .dat file into the SD card folder.
4. Insert the SD card back into the dash camera and wait for the SpeedCam DB update to finish.

! Do not power off or press on any buttons on the dash cam until you hear “”Start recording””

Speed Cam database updates will be announced on IROAD Website’s news section or on the official IROAD Global social media channels (Instagram, Facebook).”

Check if any app updates are available through the Play Store (Android)/App Store (iOS).

When opening the PC Viewer program, a pop-up will let you know if there is a new version available and provide you the choice to update to it.
You can check the PC Viewer version in the program’s settings, as well.

Please first sign up for an IROAD Cloud account through either the IROAD Cloud mobile app or the IROAD Cloud webpage.
You can use any e-mail address to create the account or you can Sign Up using your Google/Apple account.

Download the IROAD Cloud mobile app and open it. After creating an account and signing in, tap the “+” button on corner of the device list and follow the instructions on the screen to connect to your dash cam.
You can also refer to connection guide PDF on our website or the connection tutorial videos on our YouTube channel

The IROAD Cloud is free to use at this moment, there is no subscription fee.
You can register as many devices as you want on your IROAD Cloud account.

“When the dash cam seems to be disconnected from Cloud, check the following:

– Did the dash cam turn off or is it currently not getting any power?
– Is the dash cam’s hotspot (the one the dash cam uses in order to connect to the Cloud) working well?
– Is your smartphone’s internet connection stable?
– Did you delete the dash cam from the device list inside the app?

If all of the above are functioning well, but the dash cam is still disconnected from Cloud, please reach out to your local IROAD branch or send us an e-mail at overseas@iroad.kr“

“When you hear “”network is disconnected”” from the dash cam, check the following:

– Did the dash cam turn off or is it currently not getting any power?
– Is the dash cam’s hotspot (the one the dash cam uses in order to connect to the Cloud) working well?

If all of the above are functioning well, but the dash cam is still disconnected from Cloud, please reach out to your local IROAD branch or send us an e-mail at overseas@iroad.kr“

If you hear this voice message, please reach out to your local IROAD branch or send us an e-mail at overseas@iroad.kr

Yes, you can! All you need to do is long press (about 5s) the Wi-Fi registration button on your dash cam and wait to hear the voice message “Switch to Wi-Fi mode”.
Once in Wi-Fi Mode, you can use the IROAD Smart View app (red icon) to connect to your dash cam through Wi-Fi, with no need for a hot spot with internet connection.

Press the Wi-Fi registration button on your dash cam for about 5s and wait to hear the voice message “Switch to Wi-Fi mode/Switch to Cloud Mode” to switch between modes.

“Please retry the connection process form the beginning by following the steps as shown in the tutorial video below:

If you still cannot connect to the Cloud, please reach out to your local IROAD branch or send us an e-mail at overseas@iroad.kr“